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Here are some of our frequently asked questions

Didn’t find the answer you were looking for? Get in touch with us, we’re here to help!

Can you create fully customised itineraries?

Yes! We specialise in bespoke multi-centre holidays, carefully planning each destination, transfer and experience to suit your preferences. Every trip is tailored to your interests, pace and style.

Are my bookings protected?

Absolutely. We are ABTA and ATOL protected, giving you peace of mind that your holiday is finacially secure and fully safeguarded from unforeseen events.

What happens if I need to make changes or cancel my booking?

We provide guidance and support for changes or cancellations, following ABTA and ATOL guidelines. While policies vary by supplier, we’ll help minimise disruption and rebook alternatives if needed.

How do I contact you during my holiday?

Our team is available at all times during your trip. Whether it’s a last-minute request, question or emergency, we’re just a call or message away to ensure everything runs smoothly.

Do you offer payment plans or deposits?

Yes, in most cases you can secure your holiday with a deposit and spread the cost in instalments, depending on the supplier.

Can you help with visas and entry requirememts?

We provide advice and guidance on visa and entry requirements, ensuring you’re fully prepared before you travel.

Can we book last minute?

Yes, subject to availability. While we recommend booking in advance, we can often find excellent last-minute options through our supplier network.

Speak with us today!
We Love to Travel!
Why Choose Us?
 ABTA & ATOL protected for peace of mind
 Access to 400+ trusted suppliers worldwide
 We have real travel experience
 Personal, bespoke services from start to finish
 Holidays designed around you!
 Our team are on hand 24/7

enquire about your next holiday

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Working with an extensive range of suppliers enables us to tailor the holiday to your needs

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Benefits of using Departure House Travel
  • ABTA protected & ATOL bonded
  • Part of Hays Independence Group
  • Tailored impartial advice
  • We support you at every stage of your journey
  • Available 365 days per year
  • 100% privacy guaranteed

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